PAYNE-MASON Cigars primary carriers are: USPS, United States Postal Service & UPS, United Parcel Service. Processed and Confirmed orders are generally shipped within 24 to 48 hours.
All descriptions of products, Services or other material available and related pricing are subject to change at any time without notice, at the sole discretion of Us. Certain products, Services or other materials may be available exclusively online through the Website. These products, Services or other material may have limited quantities and are subject to return or exchange only according to Our Return Policy below.
If you are not satisfied with your purchase, please contact Customer Service and let Us know what item you wish to return and why. Please note that returns may only be accepted due to a product defect or the wrong product was shipped. You must assert your return claim regarding cigars within seven (7) days and humidors, and other smoking accessories within fourteen (14) days of the receipt of your order. We will either exchange the product, based upon availability, or issue a refund; all other claims are excluded.
A Return Label will be issued given a satisfactory reason for the return. All returns must use this label to be accepted, and the return must be completed within ten (10) days of receiving the Return Label. All products returned must be unused. All products must be shipped back in the original packaging. All paperwork, parts and accessories must be included with the products to receive a refund. It will take up to fifteen (15) business days from receiving a Return to process the refund.